Terms of Service

Massage appointments can only be requested via the website.

During booking you choose your preferred appointment time. To reserve your appointment, a deposit of 50% of the total amount must be paid.

An appointment is only definitively confirmed once:

1. the 50% deposit has been transferred;
2. the proof of payment has been forwarded; and
3. you have received a confirmation email from Kínēsis+.

Selecting a time slot on the website does not count as a definitive reservation. A time slot is only reserved for you once the above conditions have been met.

Cancellation at least 24 hours before the appointment

If you cancel your appointment at least 24 hours before the scheduled start time, the deposit paid remains valid and can be used to schedule a new appointment.

The deposit remains valid for a maximum of 1 month from the original appointment date. After this period the deposit expires.

Cancellation within 6 hours before the appointment

In the event of cancellation less than 6 hours before the scheduled start time, the deposit paid is non-refundable and expires.

If you do not attend your appointment without cancelling in advance, this is considered a no-show.

In the event of a no-show, the deposit paid is non-refundable and the right to the reserved time slot expires.

We ask you to arrive on time so that your reserved treatment time can be used optimally.

• 15 minutes late: a surcharge of 10% of the total appointment amount is charged.
• 20 minutes or more late: the appointment is cancelled and the deposit paid is non-refundable.

In the event of late arrival, the treatment time is not automatically extended. The treatment ends at the originally scheduled end time if scheduling requires it.

Your appointment is only valid once you have received an official confirmation email from Kínēsis+.

If you have selected a time slot but have not forwarded a proof of payment, your appointment is not yet definitively confirmed.

You will only receive the confirmation email once we have received your proof of payment and the time slot has been approved.

Separate terms and conditions apply to personal training. You will receive these only after the intake meeting.